I often wonder what it's like to be a customer service representative on Twitter. Lots of companies have them, especially the ones we cover here on TechCrunch which happen to be a bit more tech-savvy than your good ol' brick-and-mortar small businesses, but it seems like a pretty rough gig. People become shockingly more bold, and angry, via Twitter and it takes a full-time worker to field all complaints and questions that flow in. Luckily, TweetAngel is here to fix that problem. It's a Twitter monitoring service that helps small businesses, particularly brick-and-mortar shops, better navigate the overwhelming world of Twitter. Here's how it works:

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